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Customer Service Report 2018
The Customer Service Report based on 334M chats
since May 25, 2026 · HTTP 200
CohortClass of 2018What it is
The Customer Service Report based on 334M chats. — Customer Service Report 2018 is a big, fat analysis we do every year to show the most significant trends in customer service. The report is based on our data (334 million chats, 17 million tickets, 32 billion website visits). Oh, and it's totally free) [Books]
HTTP liveness
21 probes since May 25May 25Jul 13
AliveHard-dead (404/5xx/parked)RedirectedUnverified (timeout/DNS/block)
Observed events
probes · press · GitHub- May 25, 2026First probe — redirectedRedirected offsite
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Pulse Indexobserved activity
21 probes0 pressGitHub –Tranco –
Not enough observed signals for a Pulse Index (needs 2+ signal families).
Cohort survival · Class of 2018weekly
2,435 products launched in 2018 · 100% still active
2,425 active10 sunset
Still active
100%
Median lifespan
4.9y