Products/Analytics/Customer Service Report 2018

Customer Service Report 2018

The Customer Service Report based on 334M chats

Analytics·Launched Jan 2018·Signal Score 13.2·0 upvotes·livechatinc.com

LivenessActiveRankScore 13.2Last commit—SO tag heat—Press sentiment 7d—Hiring—Cohort 2018+37.1 WoW

What it is

The Customer Service Report based on 334M chats. — Customer Service Report 2018 is a big, fat analysis we do every year to show the most significant trends in customer service. The report is based on our data (334 million chats, 17 million tickets, 32 billion website visits). Oh, and it's totally free) [Books]

Signal score

vs category avg: +-51.8

13.2+37.1 WoW

Funding history

No disclosed funding rounds yet. SEC EDGAR + press scrape runs weekly.

Moat

Defensibility not yet classified. Weekly moat enrichment runs Sundays.

Press mentions

0 lifetime · 0 shown

No press mentions found.

Discussion 0 comments

No comments yet. Be the first!

Vitalslive · 21:49 UTC

Signal

13.2+37.1

Rank in cat

—

Upvotes

—

Press 30d

—

Founders

Not yet researched. Weekly founder enrichment runs Sundays.

Liveness probedaily 04:30 UTC

Redirected offsite

livechatinc.com · last 08:24 UTC

30-day probe history

30d agotoday

GitHub activitydaily 04:15 UTC

No GitHub data available

Stack Overflow tag heatweekly Sun

Category tags · 30d / lifetime ratio

large-language-model

0.59%

openai-api

0.035%

langchain

0.14%

huggingface

0.057%

Category heat (avg)—

Press sentiment · 7d rollinghourly

+0.72

Strongly positive

7 mentions in window

growthagenticproductvs competitors

Cohort survival · Class of 2018weekly

Products in the 2018 cohort. Cohort survival data is not yet computed for individual products.

Median Lifespan

4.2y

Cohort Rank

—

Command Palette