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Delighted
Delighted is a customer feedback and satisfaction measurement platform designed to help businesses track and understand customer happiness
What it is
Delighted is a customer feedback and satisfaction measurement platform designed to help businesses track and understand customer happiness. It provides intuitive tools for collecting, analyzing, and acting on customer sentiment data to drive meaningful improvements.
HTTP liveness
34 probes since Jun 16Observed events
probes · press · GitHub- Jul 4, 2026Redirected offsiteRedirected offsite
- Jun 16, 2026First probe — liveAlive · 200 OK
Funding history
1 roundMoat
Delighted does not exhibit a clear defensible advantage. Its core offering—a SaaS platform for gathering and analysing customer satisfaction surveys—relies on standard survey tools and cloud deployment that any competitor can replicate. The product’s business model, pricing, and audience are typical of many SaaS analytics services, providing no unique network, data, or integration lock‑in.
The dossier lists only generic attributes: a SaaS subscription model, JSON data format, and cloud deployment (tags). The description merely states it “provides intuitive tools for collecting, analyzing, and acting on customer sentiment data,” without indicating any proprietary data set, patented technology, or brand reputation. Comparable products (Refty, StayFi, etc.) share the same tags, underscoring a crowded space with no privileged channel or exclusive data.
Any advantage could be eroded by low switching costs—customers can move to alternative survey platforms that offer similar features. The lack of a unique data moat, network effects, or protected IP means the product is vulnerable to competition from both established analytics tools and new entrants offering comparable functionality.
- tagsDelighted is a SaaS subscription service targeting SMB and enterprise customers
- descriptionThe product provides tools for collecting and analyzing customer sentiment data
- comparablesComparable products share the same tags, indicating a crowded market
- livenessObserved liveness is redirected_offsite, suggesting no active proprietary service
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Weighted observed activity · updated Aug 26
453 products launched in 2013 · 96% still active