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Intercom on Onboarding (2nd Edition)
An expanded guide drawing on Intercom's experience onboarding thousands of customers, offering practical lessons and frameworks for designing effective user onboarding experiences
verified Jul 12, 2026 · HTTP 200
CohortClass of 2026What it is
An expanded guide drawing on Intercom's experience onboarding thousands of customers, offering practical lessons and frameworks for designing effective user onboarding experiences. The second edition includes seven new chapters with updated strategies for reducing friction and improving adoption outcomes.
HTTP liveness
9 probes since Jun 16Jun 16Jul 12
AliveHard-dead (404/5xx/parked)RedirectedUnverified (timeout/DNS/block)
Observed events
probes · press · GitHub- Jun 16, 2026First probe — liveAlive · 200 OK
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Pulse Indexobserved activity
9 probes0 pressGitHub –Tranco –
Not enough observed signals for a Pulse Index (needs 2+ signal families).
Cohort survival · Class of 2026weekly
550 products launched in 2026 · 100% still active
550 active0 sunset
Still active
100%
Median lifespan
4.9y